Shipping policy

At MILES WILLIAM TRENT, we are committed to providing fast, secure, and transparent international shipping services for all our customers. To ensure a smooth and pleasant shopping experience, please review our detailed shipping policy below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to minimize your waiting time and ensure you receive your fresh seafood products as quickly as possible. Orders placed on weekends or public holidays will be processed on the next business day.
2. International Shipping & Delivery Time
We offer reliable international shipping services to most countries and regions worldwide. Our standard international shipping normally takes 7–14 business days for delivery. The actual delivery time may vary slightly depending on destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight, volume, and shipping destination of your order. The exact shipping fee will be automatically displayed on the checkout page before you complete payment. There are no hidden fees or extra charges, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend all customers to check the local import regulations, tax standards, and relevant policies of your country before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-standard, high-strength, shockproof, and fresh-keeping packaging materials for all products. Our customized packaging can effectively protect items from extrusion, collision, and damage during long-distance international transportation, while locking the freshness of seafood products.
For high-value orders, we provide optional shipping insurance that can be selected at checkout, offering extra protection and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon receiving your order. If you find packaging damage, leakage, deformation, or abnormal product conditions, please take clear photos or videos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please contact our support team within 48 hours after delivery and provide relevant evidence. We will verify the problem as soon as possible and provide targeted solutions including return, exchange, or compensation services.
7. Customer Service & Support
If you have any questions about order processing, shipping status, customs clearance, delivery time, or after-sales issues, our professional customer support team is always ready to help you. We will respond to your inquiries promptly and provide professional guidance and solutions.
Thank you for shopping with MILES WILLIAM TRENT! We keep optimizing our logistics system and service process to deliver fresher, safer, and more reliable New Zealand seafood products to every customer worldwide.